Take advantage of the new WebSphere Electronic Support capabilities to make your life easier. IBM Electronic Support now offers a portfolio of online support tools and resources that provide comprehensive technical information to diagnose and resolve problems and maintain your IBM products.

Subscription and support - it's part of IBM's total software solution IBM first delivers value to clients through IBM software products. But it doesn't stop there. IBM continues to deliver value to clients after the software purchase through subscription and support. A whole new set of IBM teams are in place and ready to ensure each client's success using the software. And electronic support tools and resources are part of the added value, helping clients customize and streamline their support experience. Betsy Matthew, V.P. AIM Support describes it best in this Subscription and Support video.

January 7 webcast: "It's Official - The IBM Support Portal is Here!"
Introducing the IBM Support Portal, a global, centralized view of all online technical support tools and information for all IBM software, systems and services. Learn how you can consolidate your IBM support view on one page that includes software and hardware. Now it's easier than ever to find answers to questions and all the technical information for the products you use.
Speaker: Stephen Gilson, Program Manager, IBM WebSphere Support
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January 14 webcast: "Quick Guide to Electronic Support and a Close Look at the Service Request Tool"
Learn about the IBM Electronic Support portfolio of online support tools and resources. Know where to find and how to use the comprehensive technical information available to you to help you diagnose and resolve problems and maintain your IBM products. This webcast will also explain how to use the Service Request tool for online problem management of distributed software and networking products.
Speakers:
     Elaine Papanikolaou, Program Manager, WebSphere Electronic Support
     William J. Carey, Program Manager and Knowledge Engineer, WebSphere Electronic Support
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January 21 webcast: "Discover IBM Support Assistant - Ready to Help When You Need It"
Become acquainted with the variety of tools and features available to help you find answers and resolve issues with IBM software. Download the IBM Support Assistant - a complimentary problem determination software support workbench. Save time by using ISA Lite, a quick deployment option, customized to automate product-specific data collection.
Speaker: Glenn McGorty, Senior Software Development Manager, IBM Support Assistant Project
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January 28 webcast: "The IBM Portfolio of Troubleshooting Tools: Helping You Solve Problems Faster and Cheaper"

Do you know about the impressive array of problem determination tools just waiting for you to use? This webcast describes the tools available through IBM Support Assistant to help you reach problem resolution more quickly. They include Java troubleshooting, as well as WebSphere Application Server-specific tools. Learn how using these tools can help you improve your skills!

Speaker: Russell Wright, IBM Support Assistant Tools Deployment Manager, IBM Guided Activity Assistant Development
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Betsy Matthew
Vice President of Application and Integration Middleware Technical Support and Customer Service, IBM

Welcome to this Electronic Support webcast series. It is the job of my global team to help ensure your success with WebSphere software by providing you with tools for problem determination and information to answer your questions and quickly. You have invested in WebSphere because it delivers proven, open, and standards-based software for SOA environments. WebSphere enables dynamic, interconnected business processes, and can deliver highly effective application infrastructures for all your business situations. Our world-class support resources include the latest product information as well as robust tools for product problem diagnosis and tuning, as you'll learn through this webcast series. We offer this webcast series to help you take advantage of all the online support resources available to you. Learn about known problems and find technical information by visiting our new Support Portal.

Ken McQuade
Director of Application and Integration Middleware Support Strategy and Strategic Initiatives, IBM

It is my responsibility to ensure that WebSphere electronic support capabilities enable you, our clients, to keep your software environment running efficiently and error free. Many of you have complex environments, including IBM software and hardware products. We have integrated many IBM support capabilities to simplify support. The IBM Support Portal is an excellent example. It provides one customizable web interface that remembers which products you use and focuses content for you on those products. IBM Support Assistant offers automated collection of troubleshooting data. Smarter organizations rely on IBM WebSphere software to gain strategic advantages, and our entire WebSphere team is dedicated to your success.

Participate in WebSphere Online Support Virtual Community to stay informed about the various tools and initiatives associated with IBM Software Support. Join this virtual WebSphere User Group now.

Resources:

IBM Electronic Support:http://ibm.com/electronicsupport
Describes electronic support, the Support Portal, electronic support resources, and subscription and support.

WebSphere Electronic Support:http://ibm.com/software/websphere/support/d2w.html
Provides link to trifold reference document and links to training modules for electronic support, Service Request tool and IBM Support Assistant

IBM Support Portal:http://ibm.com/support/entry/portal

Service Request tool:http://ibm.com/software/support/probsub.html

IBM Support Assistant:http://ibm.com/software/support/isa

IBM Support Assistant problem determination tools:http://www-01.ibm.com/support/docview.wss?uid=swg27013116

Download:WebSphere Electronic Support White paper